Frequently Asked Questions

If you have questions about your order, please let our Customer Support Team assist you by calling 1-888-9-SNOOSZ or contact us via email at info@snoosz.com.

If you would like to track your order, login to your account and select Order History. 

For all other questions that are not specific to your order, please visit our Contact Us page.

To cancel or edit an order, please contact Snoosz.com by email at info@snoosz.com.  Please include your order number.

Order edits and cancellations must be received promptly, to ensure that the item(s) have not already shipped. 

You may also make changes to your order by calling us at 1-888-9-SNOOSZ during normal business hours.  We are open to receive your call between 9am and 5pm EST, Monday through Friday (Holidays excluded).

Shipping Policy

 

Order delivery times are determined by estimating the shipping date and the time that it takes a package to travel from our facility to your address.   Orders scheduled for standard shipping will be packaged and scheduled for delivery by the United States Postal Service Priority Mail.  Orders over $99 are eligible for free Priority Mail shipping.  Delivery times may vary.  If you live in an area that is experiencing service delays, it may take at least 2 – 3 additional business days to receive your order.  Standard shipments sent via the USPS are not trackable.

 

The fulfillment of your order may depend upon product availability.  In stock items will ship same-day when received before 1:00 pm. Items that are out of stock may delay the fulfillment of your complete order.  Standard orders will be shipped in as few shipments as possible.  We may delay shipment of your complete order until all items that are out of stock become available.

 

Orders scheduled for delivery by express mail will be shipped within 24 hours of receipt of the order.   You will be able to track your packages after your order has shipped by visiting snoosz.com to obtain an express courier tracking number.  If your order includes multiple items that need to be shipped separately, you can obtain the shipment dates and tracking numbers of each shipment by visiting snoosz.com.   Express orders will be shipped in as few shipments as possible.  We will ship all in-stock items within 24 hours, but may delay shipment of out-of-stock items until they become available.

 

Finding a Missing Package

 

If you believe that your shipment is lost or stolen, you may contact us at info@snoosz.com or 1-888-976-6679.  If your tracked package shows as delivered, but you cannot locate it, please verify your shipping address.  If your shipping address is correct, please look for evidence of an attempted delivery by a carrier, thoroughly check the delivery location, and determine if someone other than you may have accepted delivery.  Some tracked packages may show as delivered while they are still in transit, so you may receive the package within 24 hours after the tracked delivery date.

 

Undeliverable Packages

 

Orders returned to us as undeliverable will not be re-shipped.  Your order will be re-stocked and a refund will be issued to you.  If you believe that the determination that your package was not deliverable was an error (e.g., due to an incorrect shipping address), you may place a new order at snoosz.com.

 

Shipping Restrictions

 

Some medical products, such as CPAP machines, may not be shipped without a prescription.  Some items may not be shipped outside of the United States.  Snoosz.com ships to penitentiaries.  However, it is the responsibility of the buyer to comply with the policies of the institution, and to confirm that shipments may be received.

 

Drop Shipping

 Some shipments may be sent directly from the manufacturer.  This information will be included in your tracking number.

 

Returns

 

If you would like to return an unopened product, please contact us at info@snoosz.com or at 1-888-9SNOOSZ.  Only unopened products may be returned. 

 

A 15% restocking fee  may apply.

Once an return has been authorized by Snoosz.com, you will be send an electronic return postage label and follow the directions below.

  • Securely package the items you are returning.  Use of the original packing materials is advised.
  • Enclose your original packing slip which shows the items that you are returning.
  • Remove old mailing labels from the outside of the box.
  • Print and Affix the return label provided to you to the outside of the box.
  • Deliver the package or schedule a pickup with the return shipping carrier.

Customers seeking expedited shipping can select from various options including FedEx Overnight, 2-Day, and 3-Day.

Free In-Office PickUp is always available for local customers in the New York Metro area.

You can return all unopened products purchased from Snoosz.com within 30 days of shipment. Federal regulations prohibit us from accepting accept any product that has been removed from its original packaging. Contact Snoosz.com at 1-888-9-SNOOSZ or info@snoosz.com within thirty (30) days of the purchase date to receive a return materials authorization (RMA) number and return shipping instructions. Snoosz.com will not accept any return without an RMA number. Please be advised that an RMA does not guarantee that your returned items will be eligible for a refund.

All returned products are subject to inspection by Snoosz.com to confirm that the products are unopened in their original packaging.  A 15% restocking fee will be subtracted from the original cost of the products that you purchased and a credit for the difference will be issued. Shipping costs are not refundable.

Snoosz.com supports every product it sells to the full extent of the
manufacturer's original warranty.  Warranty information, where
applicable, can be found enclosed within the product packaging or user's
manual.  If the product that you received from Snoosz.com is damaged or
defective you may return it to us for repair or replacement in
accordance with the manufacturer's warranty, within the product warranty
period.  Customers must contact Snoosz.com for return shipment
instructions.  Return shipments may require original packaging.
Customers are responsible for return shipment costs.  Warranties are
provided directly from the manufacturer and all warranty decisions are
made solely by the manufacturer.

LEGAL DISCLAIMER

Snoosz.com hereby expressly disclaims all warranties including any
expressed or implied warranty of merchantability or fitness for a
particular purpose. This disclaimer by Snoosz.com in no way affects the
terms of the manufacturer's warranty, if any.

Effective Date: March 1, 2012
 

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.  PLEASE REVIEW IT CAREFULLY.

We are required by law to protect the privacy and health information that may reveal your identity, and to provide you with a copy of this notice which describes the health information privacy practices of our physician private practice (“practice” or “office”) and its staff.  A copy of our current notice will always be posted in our reception area.  You will also be able to obtain your own copy by calling our office at 1-888-9-SNOOSZ or by asking for one at the time of your next visit.

If you have any questions about this notice or would like further information, please contact either our Director of Administration or our Privacy Officer at 1-888-9-SNOOSZ.

 

WHAT HEALTH INFORMATION IS PROTECTED

We are committed to protecting the privacy of information we gather about you while providing you with health care.  Some examples of protected health information are: 

  • information indicating that you are a patient of our practice or receiving treatment or other health-related services from us;
  • information about your health condition (such as a disease you may have);
  • information about health care products or services you have received or may receive in the future (such as an operation or a CT scan); or
  • information about your health care benefits under an insurance plan (such as whether a prescription is covered);

when combined with:

  • demographic information (such as your name, address, or insurance status);
  • unique numbers that may identify you (such as your social security number, your phone number, or your driver’s license number); or
  • other types of information that may identify who you are.

 

HOW WE MAY USE AND DISCLOSE YOUR HEALTH INFORMATION

As Required By Law.   We may use or disclose your health information if we are required by law to do so.  We also will notify you of these uses and disclosures if notice is required by law.

Public Health Activities.  We may disclose your health information to authorized public health officials (or a foreign government agency collaborating with such officials) so they may carry out their public health activities.  For example, we may share your health information with government officials that are responsible for controlling disease, injury or disability.  We may also disclose your health information to a person who may have been exposed to a communicable disease or be at risk for contracting or spreading the disease if a law permits us to do so.

Victims Of Abuse, Neglect Or Domestic Violence.   We may release your health information to a public authority that is authorized to receive reports of abuse, neglect or domestic violence.  For example, we may report your information to government officials if we reasonably believe that you have been a victim of such abuse, neglect or domestic violence.  We will make every effort to obtain your permission before releasing this information, but in some cases we may be required or authorized to act without your permission.

Health Oversight Activities.   We may release your health information to government agencies authorized to conduct audits, investigations and inspections of this office and its staff.  These government agencies monitor the operation of the health care system, government benefit programs such as Medicare and Medicaid, and compliance with government regulatory programs and civil rights laws.

Product Monitoring, Repair And Recall.  We may disclose your health information to a person or company that is regulated by the Food and Drug Administration for the purpose of: (1) reporting or tracking product defects or problems; (2) repairing, replacing, or recalling defective or dangerous products; or (3) monitoring the performance of a product after it has been approved for use by the general public.

Lawsuits And Disputes.   We may disclose your health information if we are ordered to do so by a court or administrative tribunal that is handling a lawsuit or other dispute.

Law Enforcement.   We may disclose your health information to law enforcement officials for the following reasons:

  • To comply with court orders or laws that we are required to follow;
  • To assist law enforcement officers with identifying or locating a suspect, fugitive, witness, or missing person;
  • If you have been the victim of a crime and we determine that: (1) we have been unable to obtain your agreement because of an emergency or your incapacity; (2) law enforcement officials need this information immediately to carry out their law enforcement duties; and (3) in our professional judgment disclosure to these officers is in your best interests;
  • If we suspect that your death resulted from criminal conduct;
  • If necessary to report a crime that occurred on our property; or
  • If necessary to report a crime discovered during an offsite medical emergency (for example, by emergency medical technicians at the scene of a crime).

To Avert A Serious And Imminent Threat To Health Or Safety.  We may use your health information or share it with others when necessary to prevent a serious and imminent threat to your health or safety, or the health or safety of another person or the public.  In such cases, we will only share your information with someone able to help prevent the threat.  We may also disclose your health information to law enforcement officers if you tell  us that you participated in a violent crime that may have caused serious physical harm to another person (unless you admitted that fact while in counseling), or if we determine that you escaped from lawful custody (such as a prison or mental health institution).

National Security And Intelligence Activities Or Protective Services.   We may disclose your health information to authorized federal officials who are conducting national security and intelligence activities or providing protective services to the President or other important officials.

Military And Veterans.   If you are in the Armed Forces, we may disclose health information about you to appropriate military command authorities for activities they deem necessary to carry out their military missions.  We may also release health information about foreign military personnel to the appropriate foreign military authority.

Workers’ Compensation.   We may disclose your health information for workers’ compensation or similar programs that provide benefits for work-related injuries.

Coroners, Medical Examiners, And Funeral Directors.  In the unfortunate event of your death, we may disclose your health information to a coroner or medical examiner.  This may be necessary for example, to determine the cause of death.  We may also release this information to funeral directors as necessary to carry out their duties. 

Organ And Tissue Donation.   In the unfortunate event of your death, we may disclose your health information to organizations that procure or store organs, eyes or other tissues so that these organizations may investigate whether donation or transplantation is possible under applicable laws.

Research.  In most cases, we will ask for your written authorization before using your health information or sharing it with others in order to conduct research.  However, under some circumstances, we may use and disclose your health information for research without your written authorization if we obtain approval through a special process to ensure that research without your written authorization  poses minimal risk to your privacy.

REQUIRED PERMISSIONS TO USE AND DISCLOSE YOUR PROTECTED HEALTH INFORMATION

Prior to disclosing or using your PHI for any reason other than the reasons set forth above, Snoosz.com will ask you to provide written authorization for such disclosure or use.  You are under no obligation to provide the requested authorization and if you choose to sign an authorization to disclose your PHI, you can later revoke that authorization in writing to stop any future uses and disclosures (to the extent that we have not taken any action relying on the authorization.                                         

YOUR RIGHTS TO ACCESS AND CONTROL YOUR HEALTH INFORMATION

We want you to know that you have the following rights to access and control your health information.  These rights are important because they will help you make sure that the health information we have about you is accurate.  They may also help you control the way we use your information and share it with others, or the way we communicate with you about your medical matters. 

1.  Right To Inspect And Copy Records

You have the right to inspect and obtain a copy of any of your health information that may be used to make decisions about you and your treatment for as long as we maintain this information in our records.  This includes medical and billing records.  To inspect or obtain a copy of your health information, please submit your request in writing to Pinky Patel, Director or Administration at the address listed above.  If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other supplies we use to fulfill your request.  The standard fee is $0.75 per page and must generally be paid before or at the time we give the copies to you.

We will respond to your request for inspection of records within 10 days.  We ordinarily will respond to requests for copies within 30 days if the information is located at our offices and within 60 days if it is located off-site at another facility.  If we need additional time to respond to a request for copies, we will notify you in writing within the timeframe above to explain the reason for the delay and when you can expect to have a final answer to your request.

Under certain very limited circumstances, we may deny your request to inspect or obtain a copy of your information.  If we do, we will provide you with a summary of the information instead.  We will also provide a written notice that explains our reasons for providing only a summary, and a complete description of your rights to have that decision reviewed and how you can exercise those rights.  The notice will also include information on how to file a complaint about these issues with us or with the Secretary of the Department of Health and Human Services.  If we have reason to deny only part of your request, we will provide complete access to the remaining parts after excluding the information we cannot let you inspect or copy.

2.  Right To Amend Records

If you believe that the health information we have about you is incorrect or incomplete, you may ask us to amend the information.  You have the right to request an amendment for as long as the information is kept in our records.  To request an amendment, please write to Pinky Patel, Director of Administration at the address listed above.  Your request should include the reason(s) why you think we should make the amendment.  Ordinarily we will respond to your request within 60 days.  If we need additional time to respond, we will notify you in writing within 60 days to explain the reason for the delay and when you can expect to have a final answer to your request.

If we deny all or part of your request, we will provide a written notice that explains our reasons for doing so.  You will have the right to have certain information related to your requested amendment included in your records.  For example, if you disagree with our decision, you will have an opportunity to submit a statement explaining your disagreement which we will include in your records.  We will also include information on how to file a complaint with us or with the Secretary of the Department of Health and Human Services.  These procedures will be explained in more detail in any written denial notice we send you. 

3.  Right To An Accounting Of Disclosures

You have a right to request an “accounting of disclosures” which identifies certain other persons or organizations to whom we have disclosed your health information in accordance with applicable law and the protections afforded in this Notice of Privacy Practices.  An accounting of disclosures does not describe the ways that your health information has been shared between health care providers at our office or with other health care providers outside our practice, as long as all other protections described in this Notice of Privacy Practices have been followed (such as obtaining the required approvals before sharing your health information with our doctors for research purposes).

An accounting of disclosures also does not include information about the following disclosures:

  • Disclosures we made to you or your personal representative;
  • Disclosures we made pursuant to your written authorization;
  • Disclosures we made for treatment, payment or business operations;
  • Disclosures made to your friends and family involved in your care or payment for your care;
  • Disclosures that were incidental to permissible uses and disclosures of your health information (for example, when information is overheard by another patient passing by);
  • Disclosures for purposes of research, public health or our business operation of limited portions of your health information that do not directly identify you;
  • Disclosures for purposes of research, public health or our business operations of limited portions of your health information that do not directly identify you;
  • Disclosures made to federal officials for national security and intelligence activities;
  • Disclosures about inmates to correctional institutions or law enforcement officers; and
  • Disclosures made before April 14, 2003.

To request an accounting of disclosures, please write to Pinky Patel, Director of Administration at the above listed address.  Your request must state a time period within the past six years for the disclosures you want us to include.  For example, you may request a list of the disclosures that we made between January 1, 2007 and January 1, 2008.  You have a right to receive one accounting within every 12 month period for free.  However, we may charge you for the cost of providing any additional accounting in that same 12 month period.  We will always notify you of any cost involved so that you may choose to withdraw or modify your request before any costs are incurred.

Ordinarily we will respond to your request for an accounting within 60 days.  If we need additional time to prepare the accounting you have requested, we will notify you in writing about the reason for the delay and the date when you can expect to receive the accounting.  In rare, cases, we may have to delay providing you with the accounting without notifying you because a law enforcement official or government agency has asked us to do so.

4.  Right To Request Additional Privacy Protections

You have the right to request that we further restrict the way we use and disclose your health information to treat your conditions, collect payment for that treatment, or run our business operations.  You may also request that we limit how we disclose information about you to family or friends involved in your care or payment for your care.  For example, you could request that we not disclose information about a surgery you had.  To request restrictions, please write to our Director or Administration, Pinky Patel, at the above listed address.  Your request should include (1) what information you want to limit; (2) whether you want to limit how we use the information, how we share it with others, or both; and (3) to whom you want the limits to apply.

We are not required to agree to your request for a restriction, and in some cases the restriction you request may not be permitted under law.  However, if we do agree, we will be bound by our agreement unless the information is needed to provide you with emergency treatment or comply with the law.  Once we have agreed to a restriction, you have the right to revoke the restriction at any time.  Under some circumstances, we will also have the right to revoke the restriction as long as we notify you before doing so; in other cases, we will need your permission before we can revoke the restriction.

5.  Right To Request Confidential Communications

You have the right to request that we communicate with you about your medical matters in a more confidential way by requesting that we communicate with you by alternative means or at alternative locations.  For example, you may ask that we contact you at home instead of at work.  To request more confidential communications, please write to Pinky Patel, Director of Administration, at the above listed address.  We will not ask you the reason for your request, and we will try to accommodate all reasonable requests.  Please specify in your request how or where you wish to be contacted, and how payment for your health care will be handled if we communicate with you through this alternative method or location. 

6.  Right To Have Someone Act On Your Behalf

You have the right to name a personal representative who may act on your behalf to control the privacy of your health information.  Parents and guardians will generally have the right to control the privacy of health information about minors unless the minors are permitted by law to act on their own behalf.

9.  Right To File A Complaint

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services.  To file a complaint with us, please contact our Privacy Officer, Karen Roth at the above listed address.  No one will retaliate or take action against you for filing a complaint.

10Right to Notification Of Breach Of Privacy

We are required to notify you when the security or privacy of your health information his breached.  Depending on the type of breach and how many individuals are affected, this may also involve notifying the media and/or government enforcement agencies and keeping a log of all breach incidents.

At Snoosz.com we want to give you peace of mind when dealing with your insurance company. Snoosz.com provides customers with a complete invoice that will provide you with the necessary information, such as the HCPS billing codes and tax ID number, to successfully get your reimbursement. Snoosz.com encourages all customers to contact their insurance company directly to obtain their specific requirements to submit claims for medical expenses purchased out-of-pocket. You may use the claim form from your insurance provider or the Universal Claim Form (CMS-1500) that can be downloaded here. This form is widely accepted by insurance providers. Submit the completed form to your insurance provider with a copy of your invoice from Snoosz to receive reimbursement. Please check with your company for their specific turnaround time.

All customers are required to pre-pay for their purchase with a major credit card. Any explanation of benefits from Snoosz.com does not guarantee your eligibility or coverage by your insurance. Further, your insurance provider gives no guarantee of coverage. Coverage depends on your eligibility at the time of service and at the time the claim is submitted. Snoosz.com is not responsible for any discrepancies between an explanation of benefits and actual benefits provided. You must contact your insurance provider for more information if you have any questions about the benefits provided under your particular plan.